When something changes at work, people don't react the same way — and they don't react randomly either. Two axes do most of the explaining: how much they support the change, and whether they're passive or active about it. Plot the team on the grid and five recognisable characters appear — each needing something different from you.
"Tell me what to do and I'm in."
"I want to lead this."
"Just another pointless change."
"Senior management doesn't understand my job."
"I want to lead this."
"Tell me what to do and I'm in."
"I don't know. We'll just have to wait and see."
"Just another pointless change."
"Senior management doesn't understand my job."